PAYMENT TERMS & POLICY

Payment Method  |  Projects Policy  |  Currence Conversion Costs  |  Taxes  |  Refund Policy

I. PAYMENT METHODS

This service temporarily uses third party & personal savings account to process payments. We accept payments through bank transfer as well as third party payment such as PayPal. We will send in the payment details once the project is confirmed and ready to start. 

 

Upon initiation of project, you will be required to pay a 50% deposit in advance and 50% final payment after approval of project (maximum 10 days). Please note that AI RENDER does not keep payment card information of its customers.

II. PROJECTS POLICY

We reserve the right to refuse to work on any project, without the need for providing justification therefore. We will not provide services for any project or potential client for content which is offensive, illegal or which contains illicit or infringing material.

Payments will be charged on a prepaid basis on the day that the project is created. Refunds are provided under certain circumstances, as set forth in “(V) REFUND POLICY”.

III. CURRENCY CONVERSION COSTS

You are responsible for all costs of currency conversion if you are paying with a different currency other than Malaysia Ringgit (MYR). Your financial institution does the currency conversion and may charge you additional fees (we don’t control either the conversion rates or your financial institution’s fees).

IV. TAXES

Clients are responsible for determining and paying the appropriate government taxes, fees,and service charges resulting from a transaction. We are not responsible for collecting, reporting, paying, or remitting to you any of such taxes, fees, or service charges, except as may otherwise be required by law.

V. REFUND POLICY

1. A full refund will be considered based on the following reasons:

  • the client’s order cannot be completed;

  • the client’s request to cancel the order is received before the development is started;

2. A partial refund will be considered based on the following reasons:

  • the client is not reasonably and legitimately satisfied with the quality of the image or service and provides a comprehensive proof / explanation of the matter;

  • the client is not satisfied with the resulting product. A refund may be issued upon the confirmation of both parties, and upon the clearance of all details related to the refund.

3. If the order is completed according to the specifications of the client, some minor errors should be deemed acceptable and cannot be a reason for full or partial refund.